In this podcast, Roy urges all organizations to STOP! benchmarking under the guise of innovation. Benchmarking - copying ‘best in class’...

The April 2023 issue of 'Business Watch' includes articles on: Forms of Theft, Physical Controls, and Strategies and Tips for Managers...

In this episode, Roy and Ian expose the surprising truth that if you have an amazing recovery after a customer screw-up, customer loyalty...

How does your business deal with worker burnout and fatigue?

In this podcast, Roy and Ian discuss why your product isn’t all that important. Customers expect your product or service to work as...

In this podcast, Roy and Ian discuss what it takes to create your differential advantage. NEVER use words like ‘better’, ‘best’, ‘leader’...

In this episode, Roy and Ian discuss what being different IS and what it is NOT. It’s NOT about someone’s DNA — what they are born with....

The January 2023 issue of 'Business Watch' includes articles on: Reporting Crime; Small Business Scams; Graffiti Vandalism, Control and...