I was fortunate to lead an amazing start-up team to build an internet business to A BILLION IN ANNUAL SALES. I am often asked on...

Building a strategic plan for many small businesses is typically a challenge. The process can be time consuming, expensive and lacks the...

BUY LOCAL campaigns stress the importance of having consumers support their local businesses. It keeps local businesses healthy and keeps...

In this podcast, Roy and Ian explain why delivering what people expect doesn’t raise eyebrows; rather it confirms the lack of originality...

Frontline employees are often regarded as being on the ‘bottom’ of the organization chart, and yet their role in the execution of the...

In this podcast, Roy and Ian unpack what’s required to break away from traditional branding methods which focus on what organizations...

In this podcast, Roy and Ian discuss the reality of 'Dumb Rules.' If you see a rule or policy that customers hate, find a way to...

In this episode, Roy and Ian introduce and discuss the benefits of Abound, powered by The Business Association inspired in North Delta,...

The July 2023 issue of 'Business Watch' includes articles on: Cash Handling Crime Prevention tips for employees, depositing or securing...

“In this podcast, Roy and Ian discuss the importance of being okay with doing imperfect things and not spending trying to achieve...

So many organizations today offer special deals to attract new customers and leave existing customers out in the cold. In this episode,...

The North Delta Business Association (NDBA) revealed its new brand identity last night at a meeting of Members and guests at the Delta...

Of course, education is essential to preparing everyone for a rewarding future. But, In this episode, Roy and Ian discuss why there comes...

In this podcast, Roy and Ian break down what organizations need to do to be more open with their customers, to find ways to engage them,...

In this podcast, Roy urges all organizations to STOP! benchmarking under the guise of innovation. Benchmarking - copying ‘best in class’...

The April 2023 issue of 'Business Watch' includes articles on: Forms of Theft, Physical Controls, and Strategies and Tips for Managers...

In this episode, Roy and Ian expose the surprising truth that if you have an amazing recovery after a customer screw-up, customer loyalty...

How does your business deal with worker burnout and fatigue?

In this podcast, Roy and Ian discuss why your product isn’t all that important. Customers expect your product or service to work as...

In this podcast, Roy and Ian discuss what it takes to create your differential advantage. NEVER use words like ‘better’, ‘best’, ‘leader’...