NDBA Launches New Brand
The North Delta Business Association (NDBA) revealed its new brand identity last night at a meeting of Members and guests at the Delta...
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May 23, 20231 min read
How Winners Put The Textbook Down!
Of course, education is essential to preparing everyone for a rewarding future. But, In this episode, Roy and Ian discuss why there comes...
6
Admin
May 17, 20231 min read
Reasons Why Winning Businesses Say YES! To Customers Not NO!
In this podcast, Roy and Ian break down what organizations need to do to be more open with their customers, to find ways to engage them,...
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Admin
Apr 13, 20231 min read
Why Brilliant Leaders NEVER Use Benchmarking
In this podcast, Roy urges all organizations to STOP! benchmarking under the guise of innovation. Benchmarking - copying ‘best in class’...
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Apr 5, 20231 min read
Grazing: Is It For Cows or Something Else?
The April 2023 issue of 'Business Watch' includes articles on: Forms of Theft, Physical Controls, and Strategies and Tips for Managers...
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Admin
Mar 14, 20231 min read
What is Service Recovery and Why it’s so Damn Important
In this episode, Roy and Ian expose the surprising truth that if you have an amazing recovery after a customer screw-up, customer loyalty...
6
Admin
Feb 26, 20231 min read
How does your business deal with worker burnout and fatigue?
How does your business deal with worker burnout and fatigue?
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Admin
Feb 14, 20231 min read
How Successful Businesses Create Amazing Customer Experiences
In this podcast, Roy and Ian discuss why your product isn’t all that important. Customers expect your product or service to work as...
2
Admin
Feb 1, 20231 min read
Five Proven Ways to Be the ONLY one who does what you do
In this podcast, Roy and Ian discuss what it takes to create your differential advantage. NEVER use words like ‘better’, ‘best’, ‘leader’...
2
Admin
Jan 25, 20231 min read
How to Be Different in a Way People REALLY Care About
In this episode, Roy and Ian discuss what being different IS and what it is NOT. It’s NOT about someone’s DNA — what they are born with....
7
Admin
Jan 23, 20231 min read
Five Tips to Avoid Being Scammed
The January 2023 issue of 'Business Watch' includes articles on: Reporting Crime; Small Business Scams; Graffiti Vandalism, Control and...
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